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Policy

Return, Refund and Cancellation Policy

In case any product is damaged on receipt, and you do not accept the package at the time of the delivery due to a torn or damaged product, a replacement will be provided to you and a refund may also be processed depending upon the facts and circumstances of each case.

After placing the order customer can cancel the order within 1 hour if he/she wish to. And in case of customer request for Refund, it will be processed through same mode within 5 working days. Products are to  be returned within 24 hours from the day of delivery. Once we have received a replacement or refund will be provided.

Return Address

Just Got Snacked Limited

60 Richmond Road, Kingston Upon Thames, Surrey KT2 5EH

PRIVACY POLICY

Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy.

  1. Collection of Personally Identifiable Information and other Information

When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.

In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website.

We use data collection devices such as “cookies” on certain pages of the Website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a “cookie”.

We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session.

If you transact with us, we collect some additional information, such as a billing address, a credit/debit card number and a credit/debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.

We collect personally identifiable information (email address, name, phone number, credit card/debit card/other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests. Most importantly, the information provided by you is used to ship you the ordered products.

  1. Use of Demographic/Profile Data/Your Information

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users’ activity on our Website.

We identify and use your IP address to help diagnose problems with our server and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.

We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.

Cookies

A “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer’s hard drive. The cookies do not contain any of your personally identifiable information.

  1. Sharing of personal information

Your personal information, such as your name, address and contact number, will be shared with our shipping partners and/or logistics partners and/or courier companies, to ensure that the ordered product reaches you. We do not take responsibility of any use of the provided information, on account of the shipping partner.

  1. Links to Other Sites

Our Website links to other websites that may collect personally identifiable information about you justgotsnacked / justgotsnacked.co.uk  is not responsible for the privacy practices or the content of those linked websites.

  1. Security Precautions

Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

  1. Choice/Opt-Out

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.

If you want to remove your contact information from all justgotsnacked.co.uk lists and newsletters, please write to  of [email protected] .

  1. Your Consent

By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

  1. Grievance Officer

In accordance with Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Lucy Challis


Phone: 07710 886 733
Email:  [email protected]

 Questions?

Questions regarding justgotsnacked.co.uk , justgotsnacked, its products or any other questions in relation to the foregoing should be directed to the following address: [email protected] .

TERMS & CONDITIONS

The domain name justgotsnacked.co.uk is owned by Lucy Challis & Phaedra Towler (hereinafter referred to as “justgotsnacked”), a company registered under the provisions of the Companies Act, , with its registered office 60 Richmond Road, Kingston Upon Thames, Surrey KT2 5EH.

Your use of the Website and services and tools are governed by the following terms and conditions as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If you transact on the Website, you shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, you shall be contracting with justgotsnacked  and these terms and conditions including the policies constitute your binding obligations, with justgotsnacked.

When you use any of the services provided by us through the Website, you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to you. It is Your responsibility to review these Terms of Use periodically for updates/changes. Your continued use of the Website following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these Terms of Use, we grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the website.

ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms of Use, you also accept and agree to be bound by justgotsnacked Policies (including but not limited to Privacy Policy available on the website) as amended from time to time.

Your Account and Registration Obligations

If you use the Website, you shall be responsible for maintaining the confidentiality of your display name and password and You shall be responsible for all activities that occur under your display name and password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Website and refuse to provide you with access to the Website.

Communications

When you use the Website or send emails or other data, information or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.

Contents Posted on Site

No part of the Website and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, Website or other medium for publication or distribution or for any commercial enterprise, without justgotsnacked’s express prior written consent.

Privacy

We view protection of Your privacy as a very important principle. We understand clearly that You and Your Personal Information is one of Our most important assets. We store and process your Information including any sensitive financial information collected, if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures.

Disclaimer of Warranties and Liability

The information contained in this website is for general information purposes only. The information is provided by justgotsnacked.co.uk and while we Endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits are arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, justgotsnacked.co.uk takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Liability of justgotsnacked / justgotsnacked.co.uk in any event will be to a maximum of the price paid by you the user (for that particular transaction). In no circumstances, will justgotsnacked  bear any additional cost.

You will be required to enter a valid phone number while placing an order on the Website. By registering your phone number with us, you consent to be contacted by us via phone calls and/or SMS notifications, in case of any order or shipment or delivery related updates. We may also use your personal information to initiate any promotional phone calls or SMS.

Payments

While availing any of the payment method/s available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:

  • Lack of authorization for any transaction/s, or
    · Exceeding the present limit mutually agreed by You and between “Bank/s”, or
    · Any payment issues arising out of the transaction, or
    · Decline of transaction for any other reason/s

You understand, accept and agree that the payment facility provided by of justgotsnacked / justgotsnacked.co.uk  is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through Cash On Delivery, collection and remittance facility for the Transactions on the Website using the existing authorized banking infrastructure and Credit Card payment gateway networks. Further, by providing Payment Facility, of justgotsnacked / justgotsnacked.co.uk  is neither acting as trustees nor acting in a fiduciary capacity with respect to the Transaction or the Transaction Price.

You, as a Buyer, understand that upon initiating a Transaction You are entering into a legally binding and enforceable contract to purchase the products and/or services using the Payment Facility, and You shall pay the Transaction Price through Your Issuing Bank to the Seller using Payment Facility.

You, shall electronically notify Payment Facility Delivery or non Delivery within the time period as provided in Policies. Non notification by You of Delivery or non Delivery within the time period specified in the Policies shall be construed as a deemed Delivery in respect of that Transaction.

Ship and Delivery Policy

We usually ship the product within 2 working days after receiving the order and try and deliver them within a week.

Safe and Secure Shopping

Your online transaction on of justgotsnacked / justgotsnacked.co.uk  is secure. All credit card and debit card payments are processed through secure and trusted payment gateways managed by leading banks

Contact Us

Please send any questions or comments, please write to of [email protected]